Our Customer Service Reps are dedicated to help you address your issues, your complaints, your positive thoughts and your feedback. We strive to improve and we count on your communication back with us.
You can reach our Customer Service Reps at 1-844-494-9001 – 24/7 during any time zone in the United States, UK and Canada.
You can also chat with us online by clicking the chat box, our chat reps will be available upon request and respond within 24 hours.
You can also email us at service@PETSSIFIED.com, and we’ll get right back to you with a response.
We operate 24/7 via phone, email and chat.
As of June 21, 2018, the United States Supreme Court changed the laws regarding the collection of sales tax by Online Internet Retailers. We fall within this category. The Supreme Court ruling in South Dakota v. Wayfair Inc., established that individual states can require eCommerce retailers to collect state sales tax on the goods they sell.
We charge sales tax for items shipped to all of the States in the United States. We all need to pay Sales and Use Tax for our orders.
Petssified.com powered by ViberTEX, Inc. and its eligible affiliates will collect the Simplified Sellers Use Tax (SSUT) and the tax will be remitted on the customer’s behalf to the appropriate Department of Revenue.
We come from the concept of Let No Pet Be Left Behind. There are so many animals in the United States that get abandoned for reasons unbeknown, but sometimes necessary for the family.
We encourage everyone to go to the shelters that we highlight in our platform.
We work with non-kill animal shelters and also those that are kill shelters as there are pets in all of them. We believe that every pet deserves to be adopted.
We want to ensure that our responsibilities are to ensure these pets get adopted out to great families by promoting the websites, platforms, events from animal rescues, associations, humane societies, animal adoption agencies. With your support, it will only be possible.
We partner with Pet First Insurance. We offer a program for Pet Insurance with over 20,000 pet animal rescues and also pet humane societies. This program offers 30 days of free pet insurance for 1 month only if you adopt from one of our accredited animal rescue organizations.
Simply follow the link on this site to obtain pet insurance and or call Pet First and tell them you are calling from Petssified.com and want to do the free adoption pet insurance for 30 days.
Make sure you tell them you find out about them you saw the Pet Insurance 30 Day Program if you adopt from one of the Animal Rescues and Humane Societies approved at www.Petssified.combecause they will give you the program special offered.
PETSSIFIED.COM and its affiliates (“PETSSIFIED.COM ” or “we”,”our”, “us”) respects the privacy of our consumers, PET OWNERS,PET LOVERS, PET PARENTS.
WHAT INFORMATION WE COLLECT
We collect the Information you give us in our “Site”. We collect and maintain information that you may provide to us through use of our Services, including the following:
PERSONAL INFORMATION – PET OWNERS, PET PARENTS,
PET SERVICE PROVIDERS
ACCOUNT SET UP INFORMATION | LOGIN & REGISTRATION:
ONLINE TRANSACTION INFORMATION:
OUR CONTEST | SWEEPSTAKES | PROMOTIONS INFORMATION WE COLLECT IS AS FOLLOWS:
When you enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion
When you post comments or other content in publicly available forums on our Services (e.g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our Services
When you post information about us on third party social media platforms (each, a “Social Media Service”), we may collect such information through an integration with the Social Media Service provider When you contact our customer service representatives, we collect additional information you choose to provide our representatives.
We also collect information about your pet(s), including:
Information automatically collected.
We use technology to automatically collect other information about you when you visit our Services or view our advertisements.
See Cookies and Interest Based Advertising, below.
This information helps our online Services work correctly and supports our customer marketing and analytics efforts. This information includes, and is not limited to,
INFORMATION COLLECTED FROM 3RD PARTIES:
SOCIAL MEDIA 3RD PARTIES:
PAYPAL 3RD PARTY PAYMENT GATEWAY:
We use Paypal as a our payment processor of our transactions.
They will obtain your payment details and you will be taken to their website to complete the processing part of the order.
Once you have paid, we will get notified from Paypal that you have paid your order in full or if there is an issue with payment processing. We use this information to establish our fulfillment process for your order such as delivery information, shipping details, product sku’s and UPC’s.
HOW PETSSIFIED.COM USES YOUR INFORMATION
We use, process and disclose your information we collect for our business purposes, including:
Responding to your questions and requests. We use your information to provide you with transactional assistance such as fulfilling your order and ensuring proper delivery of your products, as well as administering promotions such sweepstakes and contests and responding to reviews, comments or other feedback you provide.
Improving our products and services. We may use your information to make improvements to our Sites, Apps products and services, including to personalize our service offerings to meet your needs.
Reviewing Site and App trends and customer interests. We may use your information to customize your experience with us. We may collect information about your activities on and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
Improving marketing communications. We may send you communications about promotions or offers via regular mail, email or other electronic channels, including ads on Social Media Services. We may use information, including information collected across different online services and collected from the various devices you may use, to deliver marketing communications based on your interests.
Promote our products or services. If you complete a product review or other feedback or provide any image of your pet(s), we may use your submission for commercial purposes to promote our products and services Other uses we may disclose. We also may use your information with your consent, and as otherwise permitted or required by law.
WHAT INFORMATION WE DISCLOSE
PETSSIFIED.COM does not SELL, RENT or TRADE or DISCLOSE
PETSSIFIED.COM may share your information in limited circumstances, such as to conduct our business, when legally required or with your consent, including:
Protection of PETSSIFIED.COM and Others.
INFORMATION FROM CHILDREN
The Services are not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information.
If you see your child has registered or logged into our platform, we urge you to contact us immediately so we can remove the data. This is only feasible if you take control of this to advise us of the data that your child has entered into the platform and we take this very urgently as a matter to correct for the data provided by your child.
THIRD PARTY WEBSITES
As a convenience to our visitors, our Services may contain links to several websites that we believe offer useful information. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies. PETSSIFIED.COM is not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to our Services.
COOKIES AND INTEREST-BASED ADVERTISING
Third party advertising management partners may help us display tailored content to our customers’ interests and serve interest-based advertising on our behalf. We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may collect information through cookies about your browsing activity on our website to display interest based ads. Also, some third-parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.
ADVERTISING PREFERENCES AND OPT-OUT
Email marketing opt-out: If you wish to opt-out of any marketing email communications you may contact our customer service representatives at the phone number or email address below, under Questions. You also may follow opt-out unsubscribe instructions included in our promotional e-mail. Please note that removal of user information from our database or “opting-out” will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information. If you opt-out of marketing communications, you will continue to receive transactional communications, such as e-mail or text notifications about your order status, recall information and other administrative information. Your information will remain in our database, but will be marked as inactive so you do not receive marketing materials from us.
Interest-based advertising opt-out: You may opt-out of our targeted advertising and the targeted advertising of certain providers by visiting the DAA consumer opt-out page at aboutads.info choices
Also, you can generally opt-out of receiving personalized ads from member of the Network Advertising Initiative (NAI) by visiting the NAI consumer opt-out page at optout.networkadvertising.org
Opting out will not mean that you will no longer receive our ads, rather, it just means that those ads will not be targeted to you based upon data collected from you on our online Services.
Apps opt-out: You may use the DAA’s AppChoices program to opt-out of certain interest-based advertising in apps (see: https://youradchoices.com/appchoices). You may also select a system level advertising preference feature on your device to opt out your device from interest-based advertising in apps.
On Apple iOS devices, system level advertising preference may be accessed via Settings – Privacy – Advertising – Limit Ad Tracking.
On Android devices, open the Google Settings app from your app drawer or from your operating system’s settings menu, tap Ads, and select “Opt-out of Interest-based ads.
Facebook opt-out: Facebook may provide you with the ability to opt-out of certain advertising practices.
See facebook.com/help. However, we are unable to control Facebook’s practices or disclosures. To opt-out of data collection by other Social Media Services, you should review that provider’s privacy practices.
Mobile Location Settings: If you access our Services through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
Do-Not-Track: Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. Our online Services do not support “do not track” preferences that may be available in your browser and are not capable of satisfying the preference you set.
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect.
Our Data is stored and hosted in a 3rd Party Hosting Company. This requires constant review and security of the data, the securities with our firewalls and our 3rd party Hosting Company.
However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
Our Admin Team works with a 3rd party service for hosting of our platform.
We may retain your data for as long as we believe there is a business, legal or security reason for doing so, even if you are no longer an active customer.
In activity to your account may disable your account, however, it will not delete it. You can disable your account.
HOW TO UPDATE INFORMATION
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. If you are a California resident, you may make one request each year by sending a request to firstname.lastname@example.org
CHANGES TO THIS POLICY
Bulk Buy is the ability to purchase with a deeper discount. The more you buy, the more discount you get online. It’s a win win situation for us all. And remember, you will get the shipping charges for free over $49.00 of Bulk Buy Purchases or any other purchases that total $49.00. Bulk Buy is a simple check out process just like the regular purchase. Simply click on the quantity you want, the price will update automatically, then review your order, proceed to check out, check out and pay via Paypal.
There is no membership fee, simply register or log into your account and you can use the benefits of bulk buy.
Any Orders over $49.00will be shipped forFREE!
Any Order under $49.00 will be shipped at a FLAT Rate of $4.95.
We have 9 distribution centers available to us that ship to various parts of the United States.
The orders placed by 1 PM (ET) will usually ship the same day, and most customers receive their orders in 1–2 days.
Some items that are out of stock, will not be available until the stock is replenished to our inventory from the manufacturer. These products are based on availability and can take from 5 to 14 days once they are replenished.
Some items that are requiring a custom order from a manufacturer for color and or size, will take approximately 2 weeks.
We offer Tracking on your orders either from Fedex, UPS, and or USPS. Each of those tracking id’s will be available to you in an email and also in your dashboard account under my orders. You can always check your status of your order and then track your Track ID# to see the progress of your shipment.
If you can’t find your tracking id number, this means that your order did not go through successfully.
You can call our customer service number anytime to follow up as well.
We use all three major couriers for shipment 1-Fedex, 2-UPS, 3-USPS (United States Postal Service).
Your Tracking ID and the Tracking URL will address which carrier your order was shipped with.
No! You do not need to be home to receive your package nor do you need to sign for your package. The driver will simply leave the package in-front of your door and or to your concierge service, doorman, if you are not home.
We truly apologize, we do not ship to P.O Boxes, APO/FPO addresses, or international addresses.
All items purchased from www.Petssified.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Just easily click the “Proceed to Checkout” button in your cart!
If you’re not logged in, you will be prompted to log in. If you are not a registered user, you will be automatically be registered as a new user and your account will be created. This way, you can log in anytime you want to purchase from www.Petssified.com
Our checkout process is super uber easy! It is fast and secure.
You simply enter your shipping address and payment method, then place your order!
Our preferred check out gateway is viaPayPal, you don’t pay any fees for this – it is all on us.
PayPal offers you the ability to use the PayPal credit for check out or you can use the PayPal credit card processing methods.
We accept all major credit cards such as:
We also accept PayPal credit.
Our PETSSIFIED.COM Refund & Return Policy is very simple:
If you’re not 100% unconditionally satisfied with your pet supplies, you can return them. That’s that – but you must complete the return form so that we know what the issues are.
We honor a 30 Day Refund & Return Pet Supplies:
We honor a 10 Day Return Policy on Pet Food, Treats and Snacks.
We DO NOT accept Returns or Exchanges on any Prescription Medications, Supplements and Vitamins.
Our Customer Service Team can be reached at 1-844-494-9001, and we will provide you with instructions for returning your items, shipping and any other service & handling fees for the return.
Please see Return & Refund Policy located here and complete the return form. Please be specific on what the issue is, your order number, your full name, and the required form information so that we can handle your return request:
We encourage you to create a Pet Profile for your Pets.
This way we can keep track of their birthday and you can receive a birthday surprise for them on us as a gift to you.
We also encourage you set one up so that you can also send the information to the appropriate service providers.
We offer gifts and giveaways for the Birthday celebrations, so it is always good to enter the information to receive our offers and our gifts.
You can go to your account by logging in at the following link: https://petssified.com/login/
You can EDIT your profile picture, your email, your password at any time. Simply log into your dashboard at this link:
You can Create a Listing in any of the Services, Classifieds, Animal Rescue, Breeder, Associations, Events.
Only Customers can update or create the following Listings: Classifieds Listing | Events Listings.
Only Service Representatives can update or create the following Listings: Service Listing, Classified Listing, Event Listing.
Only Associations can update or create the following Listings: Association Listings | Classifieds Listings| Events Listings.
Only Animal Rescues can update or create the following Listings: Animal Rescue Listing | Classified Listings | Events Listings.
Only Breeders can update or create the following Listings: Breeder Listing | Classified Listings | Events Listings.
Only Hotels can update or create the following Listings: Hotel Listing | Classified Listings | Events Listings
They are located on the left hand side of your dashboard. If you log into your account, you will be able to go to the Dashboard
Orders are tracked via the Tracking ID number. You can see this in the detail order page.
This will add your product you selected to a Wishlist that you can review it at anytime.